2x increase in employee engagement to 3x increase in profitability per person
Challenge
Prior to 2019, Parsek had been in the IT solutions business for more than a decade. Growing at a 16% annual rate, they were “OK”. Then, the extraordinary vision of the owners focused on a global scale e-health service, brought in financial investors, but also surfaced all the gaps in the culture, leadership, and teams. That led to significant strain on customer experience, operational efficiency, and employee engagement. People worked around each other and not with each other, and everyone performed under “extreme efforts, unhealthy stress, and destructive conflict”. It was time for a change.
What we did
Supporting a massive cultural shift in the entire organization, Thriverse designed a program:
LEADERSHIP DEVELOPMENT
Starting the Thriving Team Program for leaders eliminated internal competition, fear, and insufficient collaboration. As these obstacles dissolved, the once seemingly unattainable vision transformed into an attainable objective for all teams. Coaching sessions resulted in robust, cooperative, and cohesive teams – achieving clear alignment with their goals and a comprehensive understanding of their overarching mission.
THRIVERSE THRIVING TEAM 5X
Practical activities enabled individuals and teams to nurture their developmental paths, cultivating fresh habits in leadership, communication, collaboration, and productivity. These practices have seamlessly woven into our work culture, empowering individuals to uphold successful behaviors and teams to consistently excel in performance.
IMPLEMENTATION OF STRENGTHS-BASED MINDSET
Recognition of individual talents, teams optimized task distribution, embraced successful collaboration, and fortified unity. As every team embarked on their transformational journey, individuals unlocked their productivity potential by understanding their contribution to the team and company. This journey fostered regular alignment, open dialogue, defined roles, and mutual recognition, establishing a safe environment for sharing ideas.
COMMUNICATION SUPPORT
Our support extended to the formulation of messages that resonated with employees and the broader community, fostering understanding and engagement with the evolving culture and its values. We provided clarity and guidance on communication to the HR and top management throughout the program execution.
#impact
Forming several strategic alliances with Microsoft, Cisco, Amazon, Philips and Orange
This led to
in return on investment (after 3 years)
increase in compound growth rate of profitability per person (16% to 48%)
increase in Quality of Service
Team dynamics improve when people are aligned in common goals and have freedom to achieve them using their talents.
Janez Bensa CEO Parsek“In Parsek, the Thriverse team managed to change our focus from internal challenges and conflicts into customer-focused, high performing, aligned and working teams. Something we before struggled over and which took away all the joy and meaning of work, was finally gone. Trust, communication, productivity, clarity, all boosted. We started with one team and quickly realized this program can shift dynamics in whole company, so everyone got involved. What we’ve achieved by putting people first, is amazing. Profitability per person soared, we started to compete on a different level, with global partners, expanding to new geographical markets. Unleashing people and team potential, was, is and will be our critical success element.”
